iPhone Not Showing up on Windows 10 PC

iOS 10 iPhone does not appear in Windows 10 File Explorer

Upgraded to Windows 10 and now iTunes is not detecting or recognizing your iPhone? Is short, it doesn’t see your iPhone or any other iOS device at all? You are not alone. After the upgrade, many people are complaining that iTunes is not recognizing their iOS device when connected to a PC running Windows 10. iPhone Not Showing up on Windows 10 PC!!

If you have this issue, unfortunately there is no one single fix for this. You need to go through multiple checks and try them one by one to see if they fix your problem.

iOS 7 and Windows 8

If you’re running Windows 8 and iOS 7, you may not have noticed a few changes to the way an iPhone connects to Windows. For one thing, you’ll see a message on the iPhone asking if you want to trust the computer. We’ve noticed that this appears more than once for the same computer, but sometimes it doesn’t.

You don’t have to unlock your iPhone for it to appear in Windows, though: that’s something you should do only when synching with iTunes.

iPhone drivers and Windows PCs

Windows computers require iOS drivers to correctly recognize iPhone, iPad and iPod touch devices. If your iPhone is still not detected, chances are that the drivers are not installed, outdated, or are misconfigured. The drivers come installed with iTunes but if you don’t intend to use or install iTunes on your PC, there are alternative methods to get the iOS drivers.

Windows 8 may also display a message asking to trust the iPhone, and we’ve noticed it doesn’t always appear in front of other applications you’re running and might be hidden behind them where you won’t see it. Until you’ve clicked Ok, you won’t see your iPhone in the ‘This PC’ list, nor be able to access its internal storage via File Explorer.

Update iPhone drivers

Some people have found that updating the iPhone drivers in Windows has cured the problem of their smartphone not showing up in iTunes.

To do this, open Control Panel, click on Hardware and Sound and then look for Apple iPhone under the ‘Unspecified’ section. Right-click on it, choose Properties and then click the Hardware tab. Click Properties and then the Change settings button.

Click on the Driver tab and Update Driver… and then Browse my computer for driver software

Now navigate to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers and click Ok, then Next. You’ll either see a message saying that the best driver is already installed, or a new driver will be installed. If the latter, your iPhone should now show up in iTunes.

This is how your iPhone should appear. Instead of being called Apple iPhone, it will have the name you’ve given it:

Next Step

  1. Ensure the latest version of iTunesis installed.
  2. Open “Control Panel“.
  3. Select “Hardware and Sound“.
  4. Select “Devices and Printers“.
  5. Your iPhone or iPod should be displayed in the “Unspecified” section. Right-click it and select “Properties“.
  6. Select the “Hardware” tab, then click the “Properties” button.
  7. From the “General” tab, select the “Change settings” button.
  8. Select the “Driver” tab, then select “Update Driver“.
  9. Choose “Browse my computer for driver software“.
  10. Select “Browse…” then navigate to “C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers“. If you don’t have this folder, check in“C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers“.
  11. Click “Next” > “Close.


Next Step

Check the USB cable

Make sure that your USB cable is functioning and that is free of dust. In addition, check for any damage. If you’re using third-party cable you might only be able to charge your device, but not transfer any files. If you have any other spare USB cable, you can try it as well.


If you have any questions please feel free to comment below.

About mallo

Founder and CEO. I'm an Independent Cyber Security Researcher, Web App Penetrator, Server Penetrator, IT expert, Web entrepreneur, Tech blogger, Avid reader and dreamer. With more than a decade of experience in Software, Web and Mobile development.

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  1. Holy conscie data batman. Lol!

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